DE-ESCALATE OR DISENGAGE? THAT IS THE QUESTION

Workplace violence is a serious issue in healthcare settings, with healthcare workers at an increased risk of experiencing violence from patients, their families, or other staff members. According to the Occupational Safety and Health Administration (OSHA), healthcare workers are four times more likely to experience workplace violence than workers in other industries.

Threat Assessment is not the same as Profiling. This is not true. Threat Assessment is, in actuality, the “antithesis of profiling.” Profiling involves generalizing about an individual actions/behavior based on the individual’s similarity to high-risk groups; it is an inductive process which is not generally useful when potential threats or acts, of Intentional or Targeted Violence.

As we empower individuals to build a strategy that protects their safety and security, it becomes apparent that it's one thing to tell them what it means to be proactive, use empathy and de-escalate, but understanding how to apply the tools and techniques is another. The true challenge lies in empowering an individual to become critical stakeholders in a safe work environment, one that's free from intimidation and violence. Without the benefits of training, one could easily find themselves immersed in a situation that seems unmanageable and out of control, which is the exact thing we are trying to prevent in the first place.