Retailer Builds Robust Workplace Violence Program Across Family of Brands
The Challenge:
Building Effective WVPI Programs Across Multiple Brands
A family of retail stores, consisting of half a dozen brands, with over 2,000 locations and serves over 60 million customers weekly. They faced the challenge of building effective workplace violence prevention and intervention (WVPI) programs for each of their brands that are consistent across the family while being specific to the needs of each brand.
The Solution:
CPPS and the Safe Workplace Unlimited Package
This retailer partnered with CPPS to provide the Unlimited Package to each of their brands. This unlocked assessments; plans, policies, and procedures; training; and behavioral threat assessment and management (BTAM) support for each brand. While setting a standard with the parent company, CPPS was then able to assist each of the child brands with implementing solutions that were consistent with one another while still addressing their specific needs.
Each brand had 10 or more employees become Certified Workplace Violence Instructors.
CPPS helped each brand tailor their WVPI Plans, Policies, and Procedures to reflect their cultural values while maintaining alignment with the parent company’s guidance.
Dedicated Behavioral Threat Assessment and Management Support for each brand.
Why the Unlimited Package?
The Unlimited Package provided a holistic solution for each brand:
Custom Policies & Procedures: Tailored policies to align best-practice and brand culture with parent company guidance.
Employee & Manager Level Training: Customized eLearning and Instructor Certification to provide consistent, yet tailored, training across the brands.
BTAM Training & Support: Training for each Threat Management Team and consultation for assessing and managing threats made to or within each brand.
Regular Updates: Receive annual updates to their program to ensure each brand maintains a best-in-class WVPI Program
The Outcome:
Achieving a Safer Workplace for Employees and Shopping Experience for Customers
With CPPS's expert guidance and the robust features of the Unlimited Package, this family of brands successfully:
Implemented robust and effective WVPI programs at each brand.
Improved employee morale and sense of wellbeing.
Better customer experience for everyone who enters their stores.
Conclusion:
The Power of the Unlimited Package
For organizations facing complex safety challenges and stringent compliance requirements, the Safe Workplace Unlimited Package offers a comprehensive solution. This case study demonstrates how CPPS can transform your workplace safety program, ensuring compliance, by tailoring training to perfectly fit your needs.